Communication – it’s complicated!
By Gary Smalley
28 October 2009
Effective
communication is a complex business. If you go into it expecting things
to flow easily and without a lot of effort, you’re just kidding
yourself. I recommend that you adjust your expectations from “simple”
to “complex,” especially in three key areas:
1. Expect problems and misunderstandings. Even the best communicators
sometimes fail to understand others, [...]

